Terms & Conditions
Welcome to the Terms and Conditions of the Furniture.co.uk website.
These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound … read more +
Welcome to the Terms and Conditions of the Furniture.co.uk website.
These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. Before you place an order, if you have any questions relating to these terms and conditions please contact our customer service [email protected]
Access
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
Registration
You warrant that: – The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and -You will notify us immediately of any changes to the Personal Information by contacting our Customer Service Representatives by e-mail [email protected], or calling us on +44 (0)1989 763343. – You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
Our rights
We reserve the right to: – modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or – change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for – the privacy practices of such websites, – the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or – the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Purchase of products
Orders:- We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. Contract creation and electronic contracting The technical steps required to create the contract between you and us are as follows: You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website. We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Furniture.co.uk. As your product is shipped from our warehouse we will send you a despatch confirmation email. – Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Contract Cancellation. Non-acceptance of an order may be a result of one of the following: – The product you ordered being unavailable from stock. – Our inability to obtain authorisation for your payment. – The identification of a pricing or product description error. – You not meeting the eligibility to order criteria set out in our Terms & Conditions.
Contract cancellation under the Distance Selling Regulations
Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 14 working days after the day on which you receive the Products. If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price (less delivery and collection charge), provided that you have notified us in writing no longer than 14 working days after the day on which you receive the Products, and that you have taken reasonable care of the Products and not used them. Please follow the procedure set out in our Returns procedure.
After Delivery
Please take time to check the product and all its parts in full within 14 days of product receipt Any shortages, damage or manufacturing faults should be reported to our customer services team on +44 (0)1989 763343, alternatively you can email us at [email protected] within 14 days of product receipt. In most cases customer services will resolve the problem by sending a new part.
On Assembly
Most of our products will require assembly. Please follow the assembly instructions. If you experience any other problems whilst assembling your product contact our customer services team on +44 (0)1989 763343 or by email on [email protected]
Returns Policy
We have a no-quibble return policy of up to 14 days after the day we have delivered the product to you. You can inform us that you wish to return the item by phone 01989 763343 or in writing either by fax, letter or email [email protected]. The product must be in its delivered form and must not have been tempered with in any way. A full refund will be issued providing that all goods are returned to us in the same condition they were at the time of delivery and in their original packaging. Where a refund is to be paid we will usually do this by the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any case within 7 days of the day we received your cancellation or the day we received your cancellation or the day we confirmed to you via e-mail that you were entitled to a refund.
Description of products
Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, after-sales service and guarantees. We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Please note that although we aim to provide accurate photos of all the products on our website there may be from time to time a slight variation in colour. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.
Mobile Terms of Service
Last updated: Nov. 20, 2024
The Enhanced homes ltd mobile message service (the “Service”) is operated by Enhanced homes ltd (“Enhanced homes ltd”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Enhanced homes ltd’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Enhanced homes ltd through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Enhanced homes ltd. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to FurnitureUK or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Enhanced homes ltd mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to FurnitureUK or email [email protected].
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.