Delivery Information
Christmas delivery update
Don’t miss out on making this season extra special
Order by midnight on December 18th for Christmas delivery, available to England, Wales and southern parts of Scotland.
How Does Delivery Work?
As soon as your order is received by our team, we will acknowledge your order with an email, we will then get to work planning your delivery in the most economically efficient way as possible. Within two working days of your order we will confirm a delivery date via email. Providing your items are in stock we will aim to deliver as soon and as efficiently as possible – our deliveries operate Monday to Sunday, anytime between 07.00hrs and 22.00hrs.
If you are out on the day of delivery but wish us to leave your items in an outside area of your address, please note that we are happy to do this but only on the understanding that you take responsibility if the item is stolen or damaged by bad weather conditions.
On some occasions, we use an independent courier service who will deliver anytime between 08.30hrs and 17.30hrs. If this is the case you need to arrange for someone to be at the address during these hours. Items delivered using third-party couriers are usually delivered on a next day service, but can take longer.
Delivery Options
Pick from a choice of premium delivery options.
Standard Delivery Service – Delivered to your door
Gold Delivery Service – Delivered to your room of choice and the removal of all packaging
Platinum Delivery Service – Delivered to your room of choice, the removal of all packaging, and assembly of all products in a single order.
Express Delivery – Dispatched within 48 hours and all items are delivered to your door.
We aim to deliver all orders within 10 working Days.
With Express Delivery we aim to deliver within 3 working days.
Please note during busy periods delivery times may be extended by an additional 2 working days.
Standard Delivery Service
Your delivery will be delivered one of two ways depending on where you live in the UK and the size of your order. Either via one- or two-man delivery service.
One-man courier service.
Smaller items may be delivered by a one-man courier to the door we usually use DHL who will provide tracking information for your order, and also give you the option to change your delivery date or ask to deliver to a safe space or neighbour.
Two-man Delivery service
For our larger items, they will be delivered using our own two-man delivery service or a third party two-man courier.
In order to deliver in the most efficient way possible you will not be able choose how your items are delivered using our Standard delivery service, if you would like to guarantee your items’ method of delivery, please check out our other delivery options.
Gold Delivery Service
Two Man Delivery Service
Your delivery will be delivered via our two-man delivery service to the room of your choice and all your items will be unpacked and the packaging taken away. You will be provided with a 1–2-hour time slot 1-2 days before delivery.
Check the items before our drivers leave to make sure you are happy with them, as if you wish to return any items you will need the original packaging for collection.
Please make sure our delivery team has enough room to deliver and unbox your items. Please also take care to remove breakable items from the path of the drivers and cover surfaces to help avoid accidental damage. We cannot accept liability for damage to items or surfaces that have not been removed or adequately protected during delivery.
Platinum Delivery Service
Two Man Delivery Service
You get all the benefits of the Gold Delivery Service, plus any items in your order that require assembly will be assembled by our expert delivery drivers. You will be provided with a 1–2-hour time slot 1-2 days before delivery. Please allow additional time for our drivers to complete the assembly of your items.
Check the items before our drivers leave to make sure you are happy with them, as if you wish to return any items you will need the original packaging for collection.
Please make sure our delivery team has enough room to deliver unbox and assemble your item. Please also take care to remove breakable items from the path of the drivers and cover surfaces to help avoid accidental damage. We cannot accept liability for damage to items or surfaces that have not been removed or adequately protected during delivery.
Express Delivery Service
One Man Delivery Service
Your order will be dispatched within 48 hours via next day delivery to the doorstep via a one-man courier service, we usually use DHL who will provide tracking information for your order, and also give you the option to change your delivery date or ask to deliver to a safe space or neighbour.