Returns Policy

Returns and Cancellations

We have a no quibble return policy of up to 14 days after the day we have delivered the product to you. You can inform us that you wish to return the item by phone 01989 763343 or in writing either by fax, letter or email. Please include your personal details (full name and address), order number, product code and reason for the return.

  • Faxes should be sent to 01989 565505
  • Emails should be sent to
  • Letters should be sent to, R.A.G.S. (UK) Ltd., Unit 6, Wolf Business Park, Alton Road, Ross on Wye, Herefordshire, HR9 5NB

The product must be in its delivered form and must not have been tampered with in any way. A full refund will be issued providing that all goods are returned to us in the same condition they were at the time of delivery and in their original packaging. Where a refund is to be paid we will usually do this by the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any case within 7 days of the day we received your cancellation or the day we confirmed to you via e-mail that you were entitled to a refund.

After Delivery

Please take time to check the product and all its parts in full within 14 days of product receipt. Do not start assembling until all the parts have been checked through. Please follow the assembly instructions. If you experience any problems whilst assembling your product contact our customer services team on +44(0)1989 763343 or by email

Replacement of damaged goods

Any shortages, damage or manufacturing fault should be reported to our customer services team on +44(0)1989 763343, alternatively you can email us at Customers have up to 14 days following delivery to report damage, but claims must be supported by photographs and it is the responsibility of the customer to show that the damage has not been caused by any misuse or mishandling following delivery. All claims must be supported by photographs. In most cases customer services will resolve the problem by sending a new part as quickly as possible. Goods that are damaged on arrival with the customer will be replaced at no additional cost. It is in the customer's own interest to fully inspect all furniture at the time of delivery.

Product Issues

If a product you purchase develops a fault please email our team at and support the email with photographs of the problem. We will arrange a collection and replacement of the part/item in question or refund depending on the situation. If we find that the product has developed a fault due to misuse by you we are under no obligation to replace the item or issue a refund.