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Returns Policy

We have a no-quibble returns policy of up to 14 days after the day we have delivered the product to you.

We have a no-quibble returns policy of up to 14 days after the day we have delivered the product to you.

Returns and Cancellations

You can inform us that you wish to return the item by phone 01989 763343 or in writing either by fax, letter or email. Please include your personal details (full name and address), order number, product code and reason for the return.

  • Faxes should be sent to 01989 565505
  • Emails should be sent to [email protected]
  • Letters should be sent to, R.A.G.S. (UK) Ltd., Unit 6, Wolf Business Park, Alton Road, Ross on Wye, Herefordshire, HR9 5NB

The product must be in its delivered form and must not have been tampered with in any way. A full refund will be issued providing that all goods are returned to us in the same condition they were at the time of delivery and in their original packaging. In cases where a refund is required, we’ll typically issue it in the same way you initially paid for your purchase.. We will process the refund due to you as soon as possible and, in any case within 7 days of the day we received your cancellation or the day we confirmed to you via e-mail that you were entitled to a refund.

After Delivery

Please take time to check the product and all its parts in full WITHIN 14 DAYS of product receipt. Do not start assembling until all the parts have been thoroughly checked through. Please follow the assembly instructions. If you experience any problems whilst assembling your product, contact our customer services team on +44(0)1989 763343 or by email on [email protected]

Replacement of damaged goods

Any shortages, damage or manufacturing faults should be reported to our customer services team on +44(0)1989 763343, alternatively you can email us at [email protected]. Customers have up to 14 days, following delivery, to report damage – but claims must be supported by photographs and it is the responsibility of the customer to show that the damage has not been caused by any misuse or mishandling following delivery. All claims must be supported by photographs. In most cases,  customer services will resolve the problem by sending a new part as quickly as possible. Goods that are damaged on arrival with the customer will be replaced at no additional cost. It is in the customer’s own interest to fully inspect all furniture at the time of delivery.

Product Issues

If a product you purchase develops a fault, please email our team at [email protected] and support the email with photographs of the problem. We will arrange a collection and replacement of the part/item in question or refund depending on the situation. If we find that the product has developed a fault due to misuse by you, we are under no obligation to replace the item or issue a refund.

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