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Terms & Conditions
Welcome to the Terms and Conditions of the Furniture.co.uk website.
These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. Before you place an order, if you have any questions relating to these terms and conditions please contact our customer service Info@Furniture.co.uk
Our Christmas Delivery Guarantee
With Christmas just around the corner, many people start thinking about their home. We fully understand that most people want their furniture delivery in time for the festive season. With so much demand at this time of year, it raises the question about whether companies have the capacity to deliver on time. At Furniture.co.uk, we want to deliver orders safely to your home and in time for Christmas with no concerns, that’s why we are offering delivery before christmas on selected items.
Please order as early as possible, as stock is limited and shortage of delivery drivers could affect deliveries on orders placed closer to Christmas.
As a small family run business, we are not able to cover the entirety of the UK with our home delivery service and so some remote or rural areas (Including Zone 2 & 4) may be covered by our third-party courier services, of which we may not be able to guarantee delivery before Christmas. For these areas, if Pre-Christmas delivery is essential, we recommend that you call us, before placing your order.
Whilst we always work hard to keep our delivery promises, occasionally delays can occur which are outside of our control and Furniture.co.uk will not be liable for any late or missed deliveries, including but not limited to all orders delivered via a third-party courier company.
Delivery before christmas is only available for selected in stock items. A full list of items available for delivery before christmas is listed below:
- Florence Square Extendable Kitchen and Dining Table
Florence Round Extendable Wood Dining Table
Florence Console Table with 2 Drawers
- Florence Console Table with 3 Drawers
Tetbury Large Coat Rack with 3 White Wicker Baskets
Tetbury Medium Coat Rack with 2 White Wicker Baskets
Tetbury Large Coat Rack with 3 Faux Rattan Baskets
Tetbury Medium Coat Rack with 2 Faux Rattan Baskets
Tetbury Large Coat Rack with 3 Natural Wicker Baskets
Tetbury Medium Coat Rack with 2 Natural Wicker Basket
Delivery before christmas does not allow for choice of delivery date, and if the delivery date we schedule for your order is not suitable, Furniture.co.uk cannot guarantee your order will arrive before Christmas.
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
You warrant that: - The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and -You will notify us immediately of any changes to the Personal Information by contacting our Customer Service Representatives by e-mail Info@Furniture.co.uk, or calling us on +44 (0)1989 763343. - You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
We reserve the right to: - modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or - change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for - the privacy practices of such websites, - the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or - the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Purchase of products
Orders We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. Contract creation and electronic contracting The technical steps required to create the contract between you and us are as follows: You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website. We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Furniture.co.uk. As your product is shipped from our warehouse we will send you a despatch confirmation email. - Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Contract Cancellation. Non-acceptance of an order may be a result of one of the following: - The product you ordered being unavailable from stock. - Our inability to obtain authorisation for your payment. - The identification of a pricing or product description error. - You not meeting the eligibility to order criteria set out in our Terms & Conditions.
Contract cancellation under the Distance Selling Regulations
Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 14 working days after the day on which you receive the Products. If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price (less delivery and collection charge), provided that you have notified us in writing no longer than 14 working days after the day on which you receive the Products, and that you have taken reasonable care of the Products and not used them. Please follow the procedure set out in our Returns procedure.
Please take time to check the product and all its parts in full within 14 days of product receipt Any shortages, damage or manufacturing faults should be reported to our customer services team on +44 (0)1989 763343, alternatively you can email us at Info@Furniture.co.uk within 14 days of product receipt. In most cases customer services will resolve the problem by sending a new part.
Most of our products will require assembly. Please follow the assembly instructions. If you experience any other problems whilst assembling your product contact our customer services team on +44 (0)1989 763343 or by email on Info@Furniture.co.uk
We have a no quibble return policy of up to 14 days after the day we have delivered the product to you. You can inform us that you wish to return the item by phone 01989 763343 or in writing either by fax, letter or email Info@Furniture.co.uk. The product must be in its delivered form and must not have been tempered with in any way. A full refund will be issued providing that all goods are returned to us in the same condition they were at the time of delivery and in their original packaging. Where a refund is to be paid we will usually do this by the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any case within 7 days of the day we received your cancellation or the day we received your cancellation or the day we confirmed to you via e-mail that you were entitled to a refund.
Description of products
Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, after-sales service and guarantees. We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Please note that although we aim to provide accurate photos of all the products on our website there may be from time to time a slight variation in colour. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.